Returns and Exchanges Policy

We have a 7-day exchange request policy, which means you have 7 days after receiving your item to contact us if you would like to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it: unworn, unused, unwashed, unaltered, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

Please note that we do not offer refunds or exchanges for change of mind, incorrect size selection, style preference, or if the item is no longer needed.

This does not affect your rights under Australian Consumer Law. If your item is faulty, damaged, incorrect, or does not meet a consumer guarantee, we will provide a remedy as required by law. Depending on the issue, this may include repair, replacement, exchange, store credit, or refund where required.

To start an exchange or issue request, please contact us at admin@casabarongfilipiniana.com. Please note that items will need to be sent to the address we provide via email.

Items sent back to us without first contacting us and receiving return instructions will not be accepted.

You can always contact us for any return or exchange questions at admin@casabarongfilipiniana.com.

Damages and Issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, incorrect, or if you receive the wrong item. This allows us to assess the issue and make it right as quickly as possible.

Please contact us within 7 days of receiving your order so we can resolve the issue promptly. This does not limit your rights under Australian Consumer Law.

If your request is approved, we will arrange a suitable remedy depending on the issue, item condition, and item availability.

Exchanges

We do not accept exchanges for change of mind, incorrect size selection, style preference, or if the item is no longer needed.

If you need a different size or style, please contact us first so we can review your request. Exchanges for sizing or style are subject to approval, item condition, and item availability.

To be eligible for an approved exchange, the item must be unworn, unused, unwashed, unaltered, with tags, and in its original packaging.

Customers are responsible for return shipping costs unless the item received is faulty, damaged, incorrect, or otherwise covered by Australian Consumer Law.

Non Exchangeable Items

Certain types of items cannot be exchanged for change of mind, including custom products, special orders, personalised items, sale items, and gift cards.

Sale items are final for change-of-mind purchases unless the item is faulty, damaged, incorrect, or otherwise covered by Australian Consumer Law.

For hygiene and quality reasons, items must not be worn, used, altered, washed, damaged, or returned without their original packaging and tags.

Refunds

We do not offer refunds for change of mind, incorrect size selection, style preference, or if the item is no longer needed.

If your item is faulty, damaged, incorrect, or does not meet a consumer guarantee, we will provide a remedy as required under Australian Consumer Law. Depending on the issue, this may include repair, replacement, exchange, store credit, or refund where required.

Once we receive and inspect the returned item, we will notify you of the outcome and next steps.

If the item does not meet our return or exchange conditions, the request may be declined and the item may be returned to you.